University of Arizona
Parking and Transportation Services

Frequently Asked Questions

Permits

Permit Assignment and Distribution

What is the schedule for permit assignment and distribution?

Web registration will shut down the last Friday in April to run assignments for the upcoming permit year. Web registration will open again on the first Monday in May to accept entries. Preparation for distribution will begin at the end of May and continue through the summer months.

What are the permit assignment priorities?

Parking is limited and unfortunately not everyone will be able to obtain a permit. The following priorities have been developed in order to fairly allocate parking permits. Specific priority groups are as follows:
  1. Employees that are part of the Automatic Permit Renewal program are guaranteed their current parking permit. They may request a change of permit but the change is entered as of the date they respond via web registration or phone our office.
  2. Employees, students and other affiliated individuals that have a permit as of the last day in February are guaranteed their current permit as long as they respond via the web registration process or phone our offices by the first Friday in April . Requests for changes of permit types are entered as of the date the request is taken.
  3. Employees and students who have been on the wait list and as of the last day in February have not been assigned a permit can request a permit on the web or call Customer Relations the Second week in April. Any one from the above groups may sign up during this time, but permits are not guaranteed.
Applicants for any of the priority groups above who miss the pre-registration deadline will be considered in a lower priority group based on the date of receipt of their form. For example, an individual who currently holds a permit and requests to be assigned the same location, but whose pre-registration request is received after the deadline will be considered for assignment along with applicants in priority group 3.

What happens if I don't get any of my choices?

Parking and Transportation Services will maintain your wait list positions until you are assigned the permit you chose OR the last day of February when the wait list ends. If you are not assigned a permit, you will be able to pre-register earlier than open registration for the following year see priority group 3. Parking WILL NOT assign you a permit you did not request.

What if I don't get assigned the location I want?

If you have made a second choice, you may be assigned that permit. You will remain on the wait list for your first choice. You can check our web page throughout the year, until the wait list ends on the last day of February, to see if you have been assigned. If you decide you would like to be added to another list, call Customer Relations at (520) 626-PARK (7275).

Prior to receipt of my permit, will I be notified that my permit assignment has been made? That permit distribution has begun?

You may log on to the web to check your permit assignment after May 15th. If you are an employee on Automatic Permit Renewal your permit will be mailed to you around the 3rd week of July. If you are a student or an employee not on Automatic Permit Renewal, you will receive a billing statement via email the 2nd week of July. You may opt to pay on the web and use the permit by mail program or you may wait to pick up your permit when you arrive on campus. Please note permits are required to park on campus, even when class is not in session. All permits must be picked up by the second Friday in August. If you need an extension please contact Customer Relations at 520 626-PARK(7275). Permits that are not picked up by the second Friday in August will be assigned to the individuals that are on the wait list.

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Application Status

How can I check on the status of my parking assignment?

Parking permit assignments will be available for view on our web page or you may call Customer Relations at 520 626-PARK (7275).

I don't read e-mail. How can I be sure that the parking office has received my application?

In an effort to become more efficient and to comply with the UA guidelines, permit assignments from the waitlist will be sent by e-mail only. Currently, most campus communications are sent via e-mail. There are a number of computer labs around campus that you can utilize if you currently do not own a computer. You may also call our Customer Relations office at 520 626-PARK (7275).

What do I do if I received a parking assignment but did not receive my permit?

Please check our web site to see if you have a permit assignment. If you do not receive your permit in the mail on or before the 3rd week of August, please contact customer relations via the web page or call 520 626-PARK (7275). Customer Relations Specialists will investigate and contact you. Upon verification that payment has been received and the permit was issued and mailed, you will be given instructions on how to obtain a replacement.

If I report my permit lost what do I do if it is found?

If you have reported a permit lost or stolen and you locate it, please contact Customer Relations at 520 626-PARK (7275) for instructions on returning the permit. Under NO circumstance should you use the permit. Once a permit is reported as lost or stolen, it is placed in a database and a search is initiated. If the permit is found on campus, the vehicle displaying the permit will be impounded. A minimum fee of $300.00 will be charged along with other legal and administrative sanctions.

How and when will I receive my permit?

Early permit pick-up will be available beginning the second week in July at the Parking and Transportation Services Building at 1117 E 6th Street. You must present valid picture identification, method of payment (Cash, Check, Money Order, Visa, Master Card or American Express). Friends or relatives may not pick up your permit without a copy of your UA ID and letter naming the individual you are authorizing to act as your agent.

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Carpool

Who can I contact to address questions or concerns about the carpool program?

For more information on the UA carpool program call (520) 626-PARK (7275) and ask for Mike.

What if I want to add or subtract members from my carpool list?

Contact customer relations at (520) 626-PARK (7275) or email mace@email.arizona.edu. Please remember you must have 3 UA affiliated individuals that DO NOT live on campus or inside the carpool boundaries to qualify for the carpool program.

How will I be notified and confirmed as accepted in a carpool?

Can I register for my own individual permit and also be a part of a carpool?

No. Persons listed as carpool participants are not eligible for individual permits - the purpose of the carpool program is to reduce the number of vehicles on campus. The incentive to participate is the reduced fee for carpool participants by cost sharing the permit and reduced commuting and maintenance costs on their vehicles. Allowing individuals to purchase and/or participate in a carpool while holding an individual permit defeats the purpose of the carpool program. For more information on the carpool program send e-mail to mace@email.arizona.edu or call (520) 626-PARK (7275).

What are the rules for carpooling?

What is the procedure for applying for a car pool permit?

How much will carpooling cost?

Carpool participants share the cost of the parking permit. The point of contact is responsible for the amount due for the parking permit, which is the actual cost of the specific permit type issued. Refer to our permit prices. It is the responsibility of the point of contact to collect the shared cost from the other carpool participants.

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Parking Program Changes

What are the changes from last year's process?

Annual updates are listed here.

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Confirmation Of Permit

I have received multiple confirmation e-mail messages. Which one is valid?

If your confirmations are for the same permit it makes no difference. In some cases you may have a confirmation for your 2nd choice and during the summer your 1st choice becomes available. In this case the last confirmation received will be valid. When in doubt, contact Customer Relations at (520) 626-PARK (7275).

I never received a confirmation e-mail message. What do I do?

Call Customer Relations at (520) 626-PARK (7275), or send us a comment on-line.

How can I get my e-mail address changed? I don't use the one displayed on the confirmation page.

You can change your e-mail address with us on-line. We only send to arizona.edu addresses. We offer concise help with the UA NetID / email account systems.

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Confirmation Information

My confirmation information doesn't match the actual selections I made. What should I do?

Contact Customer Relations at (520) 626-PARK (7275)

What if my vehicle tag changes?

You may contact via web or phone to make the changes.

What if I don't yet have the vehicle I want to register for the permit?

We suggest registering your current vehicle and then contacting us with the new information.

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Eligibility For Parking Permit

Who is eligible for parking?

Students, employees and individuals whose place of business is on campus are eligible to apply for a parking permit. The University of Arizona also has six parking garages that accommodate visitors on an hourly basis as well as meters located throughout campus.

Who is eligible for web pre-registration?

At present only current permit holders may use web pre-registration.

Are motorcycles eligible to register on the web?

Any current permit holder is eligible to register for a motorcycle permit on the web.

Who is eligible for Disabled permits?

Individuals with state license plates or placards in their name may apply for disabled parking. Proof that the placard or plate is registered in the applicant's name is required before a permit will be distributed. Disabled permit holders may choose between two levels of service:

I missed the pre-registration deadline, how can I participate in registration?

Call Customer Relations at (520) 626-PARK (7275) to find out about permit availability or visit our web page for permit information and request form.

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Multiple Vehicles

What if I'm currently registered for 2+ vehicles? It seems unfair that I can't have a 2nd permit so I don't have to keep moving my permit to another car.

Permits are registered to customers not vehicles. Our program only allows 1 permit per customer. The hangtag permits and RFID permits are easily transferred from one vehicle to another.

I work in multiple buildings on campus or my duties require that I have to travel to several different locations on campus in the course of a normal business day. It seems unfair that I am restricted to only one permit? Can't I be allowed an exception to this rule?

Individuals whose job duties require travel to different locations on campus are urged to use the free campus shuttle (CatTran). Shuttle stops and schedule of times can be found on our web page. In some cases, a University department may purchase a service permit for use in Service Vehicle spaces around campus.

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Permits And Lots

What are the lot rates this year?

This year's rates can be found on our web page.

Will there be any changes to parking zones or area designations?

Parking program changes can be found on our web page.

When are permits required?

Parking permits are required M-F year round including semester breaks and summer.

What kind of permits will be issued this year?

Permits for non-gated areas are hang tag style, designed to hang from a vehicle's rear view mirror. Gated area permits are attached to a Radio Frequency Identification (RFID) unit, which must be displayed while in the gated area. More information regarding RFID units can be found on our web page.

What if I want an adhesive permit?

Contact Customer Relations at (520) 626-PARK (7275) or visit our office at 1117 E 6th Street. Be sure to bring your current permit with you.

What is an Evening Permit?

To qualify for an evening permit you must be taking night classes or work an evening shift on campus. Evening permits allow parking in undedicated spaces in surface lots after 2:30 p.m. Garage evening permits are issued for a specific garage and are valid after 3:30 p.m.

I will only need my permit for half the year. Can I get a refund?

Yes. The last day for permit refunds is the 1st Friday in April. Permits are prorated. Bring your permit to our offices and the unused value will be refunded. Refunds take approximately 3-4 weeks to process through the University system. Students will receive credit on their SIS account. Employees will be credited on their paycheck. All others will receive a check from Accounts Payable.

I purchased a summer permit in May. Why can't I renew it?

Since a majority of students leave campus during the summer, there is less demand for parking and we are easily able to accommodate our customers. Renewal for annual permits takes place in early spring. By summer there are already wait lists for most permit categories. Call Customer Relations at (520) 626-PARK (7275) to check on permit availability.

How do I purchase a summer permit?

Summer permits go on sale mid-May at our office located at 1117 E 6th Street. Call Customer Relations at (520) 626-PARK (7275) for details.

Which lots are subject to Athletic Association Parking Restriction for Football, Basketball and Baseball Games?

The parking lots and garages adjacent to the athletic complex may have restrictions during games. Please check our web page for Special Event parking maps and information.

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Employee Payment Options

As an employee, what if I don't agree to take the pre-tax payroll deduction?

You may pay for your permit by check, cash or credit card, but you forfeit Automatic Renewal. You will need to follow procedures outline in the Permit Assignment & Distribution section of this FAQ.

How will the payroll deduction work? How many payroll deductions are taken from my salary?

Deductions begin with the 2nd pay period in August. Payroll deductions will be taken over 18 pay periods for Academic Employees and Annual Employees purchasing academic year permits. Annual Employees purchasing annual permits will have 24 payroll deductions. Semester permits will have 9 payroll deductions.

How can I find out more information about payroll deductions?

Additional information is located on our web page.

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Student Payment Options

How do I pay for my permit?

No payment is due on renewal. A bill will be sent the 2nd week of July. You may choose to pay via our secure web site, by mail or in person at our offices. Additional payment option information is located on our web page.

When is payment due?

Permits must be paid for by August 31st. Contact Customer Relations at (520) 626-PARK (7275) if you need an extension.

How do I cancel my application after the registration period is over? Is there a penalty for late cancellations?

During pre-registration in early spring there is a check box to cancel permit on the permit request form. Once permit assignments have been made, call Customer Relations at (520) 626-PARK (7275) to cancel or send us a comment. Please be sure to include your full name and the permit type you wish to cancel. There is no penalty for late cancellations.

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Registration Process

How do I submit a permit change after I've completed my pre-registration?

If you are a current permit holder during pre-registration on the web, you may go to our web page and make your changes. You will be asked to fill out the same ID information as the first time you put in a request. Please note, that when you make a change of your choices, the date and time for your entry will be the actual date you make the request. Our permits are assigned on a first come, first served basis. So even though you may have had an early entry your first time pre-registering this year, the date and time of the change is used for the new choice. You may also call our offices during business hours and speak with one of our Customer Relations Specialists (520) 626-PARK (7275).

How to correct wrong information? What is the procedure?

Contact Customer Relations at (520) 626-PARK (7275).

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Wait List

What is the wait list?

During parking registration, permit categories may "sell out." Individuals who want that specific permit category are automatically placed on a wait list. The entry is based on the date and time of the request. Once a permit has "sold out," the only way to obtain one is to be on the wait list for that permit.

How does the wait list work?

The parking permit wait list maintains your top choices. For example, if you were assigned your second choice, you remain on the list for your first choice until you are assigned a permit, OR UNTIL MARCH 1st. The wait list begins each year during pre-registration as parking permit categories sell out.

How does the wait list affect my permit choices?

Your first choice should be the permit you want the most. If you are assigned your second choice, you will remain on the wait list for your first choice.

Why are some permit types not listed on the wait list form?

Certain permits are for lots that have very limited space. These permit types sell out during registration of current permit holders. The wait lists are fairly long and few permits are released from these lists. Our decision to remove these permit types from the wait list is based on the fact that requesting that particular choice would be ineffectual.

Does my wait list position from the previous year affect my registration for the upcoming parking permits?

No. The current wait list ends on the last day of February and a new list will be created from current pre-registrations.

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Appeals

How will I know if my appeal has been accepted or not?

After the appeals officer has reviewed the information and has made a decision, a letter will be mailed to the address that you provided in the appeal. If you requested an email response to your appeal, a notice will be emailed to you. You can also check the status of your appeal on-line.

I haven't heard about my appeal decision yet, and the 14th day when late fees attach is approaching? What should I do?

As soon as your appeal is received, the citation is placed on a "hold" status to prevent late fees from attaching. Please do not pay the citation until after the appeal has been reviewed and a decision is made.

I filed an appeal on my citation and wonder when will I get a response?

The normal appeals process takes approximately 2-3 weeks for completion. If you have not received a response within that time frame, please call Customer Relations at (520) 626-PARK (7275) and we will check on it for you.

I filed an appeal through the web, and just want to be sure that you received it.

When you file a web appeal, the system gives you a confirmation number that shows your appeal was received. If you did not get a confirmation number, your appeal was not received. Try the web again or call Customer Relations at (520) 626-PARK (7275) for more information.

Transportation

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Bicycle Program

Is it mandatory that I register my bicycle?

No, it is not.

Why should I register my bike if it is not mandatory?

For a variety of reasons:

How much does it cost to register my bike and how long does it take?

It is a free service and only takes about 15 minutes.

Do I have to register my bike yearly?

No, as long as the identification sticker is readable, you only need to register it once. When the identification number is no longer legible, we suggest you register again.

Do bicycles have to obey traffic laws (such as stopping at stop signs around campus)?

Yes, all motor vehicle rules of the road apply to bikes on and off campus. You can obtain, FREE of charge, a campus bike guide and a brochure "Share the Road" detailing safety and state, county and local bike laws by contacting Parking and Transportation at 626-RIDE or at the Student Union Center information desk.

Where am I expected to park my bike?

Bikes are to be parked and locked only at bike racks or bike blocks. Bikes are not allowed in buildings or selected areas around campus (such as the Student Union Center east/west corridor).

What is the best lock to use on my bike?

A U-lock is by far the better lock. U locks run between $15 - $100.

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Cart Service

Is the disabled cart service free?

Yes, it is a free service provided by Parking and Transportation Services.

How do I get on the disabled cart service program?

Cart Service is initiated through Campus Health Service, or the Disability Resources Center. However, qualifications and criteria apply.

What are the qualifications for cart service?

To qualify for cart service, the prospective rider MUST meet the following four requirements:
  1. Obtain a statement from their primary care physician/certified health care provider indicating the following:
    • the specific need for cart service;
    • any special requirements the passenger may need;
    • the length of time cart service is required;
    • physician authorization that the applicant may be transported in a golf cart.
  2. Make an appointment for a review of documentation (step #1 above) with the Campus Health representative.
  3. Be approved by Campus Health representative.
  4. Complete and return in person or by fax (621-9898) an application/schedule to the cart service coordinator, Parking and Transportation Services, Building 1117 E. 6th Street, Second Floor. An in depth brochure and schedule forms are available at Campus Health Services, the Disability Resources Center, and Parking and Transportation Services.

What hours does the Cart Service Operate?

During the academic year the cart service operates Monday through Friday (excluding university holidays) from 7:30 a.m. to 5:45 p.m.

Where does the cart service go?

The cart service transports permanent or temporarily disabled students or employees to classes or buildings primarily on the main campus and includes the Arizona Health Sciences Center complex.

If don't need the service on a particular day am I required to call and cancel that pick-up?

Yes, we prefer a 24-hour advance notice, however, you can call on the same day and cancel. Anytime you don't need the service call and cancel.

Can my roommate or friend ride along to the same destination?

Sorry, the answer is no. The service is available only to those officially? on our schedule. The cart service has multiple pickups and carts have limited seating available.

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Shuttle Program

Is the Cat Tran shuttle service free?

Yes. There are no fare boxes on any of the shuttles. Shuttle service is provided free of charge to students, employees and visitors to the UA campus provided they catch the shuttle on our core (interior) streets of campus. There are certain express routes that service outlying pay parking lots; these routes do require a pass to board. Depending on where you live within the corridor of service from these pay parking lots, a boarding pass may be obtained for $25 per semester if you are current student or employee at the UA.

How do I know where the shuttle goes and when the shuttle will come to a particular stop?

By obtaining a shuttle service schedule. Each route is timed and each is defined by color or name. Selected major stops are shown with printed departure times. With a service schedule you can easily determine when the shuttle will depart from any stop on any route.

Where do I get a Cat Tran shuttle schedule?

Every shuttle carries shuttle schedule guides in the information rack in front of the shuttle. You can also pick one up at the Parking and Transportation Services building, Student Union Memorial Center information desk and/or their "Campus Links" Center, Main Library, our PTS web site, or call 626-PARK (7275).

Does the shuttle run during the summer months?

Yes. However, the Express routes to outlying pay parking lots do not (with the exception of the USA route). Summer Hours are: M-F, 6:30am-6:30pm (University Holidays excluded).

Does the shuttle go to the airport?

No. There are some private local service providers such as Arizona Shuttle service that services both the Tucson and Phoenix airport on an hourly schedule. They pick up at local convenience stores around the UA campus. Contact the yellow pages of the phone book for more information.

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SunTran

What is a U-Pass?

The U-Pass is a discounted bus pass for the City of Tucson's Sun Tran transit Service. It is available to any registered student at the UA (taking more than 3 credits) or to any UA employee. Prices for the passes are discounted up to 50% and are available through UA Parking and Transportation Services and Commuter Student Affairs.

How can I get a U-Pass?

You can get a U-Pass by contacting Parking and Transportation Services at (520) 626-PARK (7275). We are located at 1117 E. Sixth Street Tucson, AZ 85721. You may also contact UA Commuter Student Affairs Office at 621-8046, located in the UA Student Union, Room 404.

How do I get a Sun Tran bus schedule?

Sun Tran bus schedules are available at the following locations:

I'm new in town, can someone help me with planning my route to the University or around town?

For Trip Planning assistance, please call Sun Tran at 792-9222. Please have the following information ready when you call:

What if my U-Pass gets lost/stolen?

If your U-Pass is lost/stolen, the pass will be replaced only at the full fare rate.

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Travel Reduction Program

What does TRP stand for and why do we have one?

TRP means Travel Reduction Program. The program enables the UA to cooperate with a County ordinance that requires any employer with over 100 employees to put in place a program that will help reduce air pollution and implement travel reduction strategies within Pima County area.

Why do we fill out a Travel Reduction survey each year?

The ordinance requires it. The UA compliance level is measured against the results of the data submitted. This is one major way for the UA, the city and the county to understand travel patterns at the UA, and develop alternative solutions to single occupancy-driving habits. This helps us out with less traffic on out streets and cleaner air to breath.

We have a lot of employees. How long does it take you to survey?

It takes about six months to survey (start to finish). We survey full and part time employees and there is an extensive amount of planning and organization that goes into this project each year.

Can you tell me what the response rate is?

The response rate fluctuates somewhere every year. For instance the 2003 survey response rate was just under 73%. This is extremely important because we need a minimum of 70% - if not we could be doing a second survey the same year. Additionally, if more people complete the survey, the percentage of alternative modes of transportation will also increase.

What does the survey ask?

Last year's survey consisted of only ten questions, and mainly wants to know if the employee is an alternative modes user, such as carpool, bus, walk, bicycle, or telework. Other questions ask for information such as how many miles and minutes it takes to travel from home to work and back, if you work full time, and your work schedule. The questions are easy and the survey only takes a few minutes to complete!

Will anyone know who filled out the survey?

When completed the survey comes to our office where we separate the survey from the prize drawing form. Consequently, each survey becomes confidential and completely anonymous before being submitted for tabulation.

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Carpool

Who can I contact to address questions or concerns about the carpool program?

For more information on the UA carpool program call 520 626-PARK (7275) and ask for Mike.

What if I want to add or subtract members from my carpool list?

Contact customer relations at 520 626-PARK (7275) or email mace@email.arizona.edu. Please remember you must have 3 UA affiliated individuals that DO NOT live on campus or inside the carpool boundaries to qualify for the carpool program.

How will I be notified and confirmed as accepted in a carpool?

Confirmation will be sent via e-mail to the point of contact and all carpool participants. You may also contact customer relations at 626-PARK (7275).

After the carpool has been confirmed a date and time will be set for all carpool participants to come to the PTS offices and pick up their permit.

Carpools that do not qualify will be notified via e-mail with the reason for rejection. All participants will be informed.

Can I register for my own individual permit and also be a part of a carpool?

No. Persons listed as carpool participants are not eligible for individual permits - the purpose of the carpool program is to reduce the number of vehicles on campus. The incentive to participate is the reduced fee for carpool participants by cost sharing the permit and reduced commuting and maintenance costs on their vehicles. Allowing individuals to purchase and/or participate in a carpool while holding an individual permit defeats the purpose of the carpool program. For more information on the carpool program send e-mail to mace@email.arizona.edu or call 626-PARK (7275).

What are the rules for carpooling?

What is the procedure for applying for a car pool permit?

How much will carpooling cost?

Carpool participants share the cost of the parking permit. The point of contact is responsible for the amount due for the parking permit, which is the actual cost of the specific permit type issued. Find permit prices on our web page. It is the responsibility of the point of contact to collect the shared cost from the other carpool participants.

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Business Office/Payroll Questions

Who can purchase a permit or bus pass on payroll?

Only benefit eligible employees can choose this option.

Why would I want to put my permit or bus pass on payroll deduction?

Permits and bus passes are deducted from your paycheck on a pre-tax basis. This means this . deduction is exempt from federal and state income tax and social security tax. These deductions reduce your taxable income reported on your W-2 and on your income tax return. You can save up to 25% - 40% in taxes depending on your income level.

Can I put a citation on payroll?

Benefit eligible employees can put a citation on payroll, but it is a post tax deduction.

When I put a permit, bus pass citation on payroll, when will the deductions start?

Depending on what day of the week you purchase your permit, it may take up to four weeks for the deduction to come out of your pay.

Why doesn't the year-to-date permit/bus pass column of my paycheck match what I paid for my permit?

The figure on your paycheck is for a calendar year (January - December). Permits and bus passes are issued in August and the deductions are collected over two calendar years.

Can I return my permit without coming into your office?

Yes. Permits can be mailed to:
Parking & Transportation Services
PO Box 41750
Tucson, AZ 85717-1750
The permit will be returned in the system the day it was received, not mailed. Usage will be calculated and a refund issued if it's not past the refund date. This date is printed on your original invoice. If the permit is being paid through payroll deduction, additional usage may be owed and you will be responsible for the amount due.

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Enforcement

Dispatch Office Hours

Academic: 6:30 a.m. - Midnight Monday through Friday.
Summer, Winter & Spring Break: M-F, 6:30 a.m. - 8 p.m.

Do you cite on the weekends?

Yes we enforce the parking rules and regulations on the weekend with no set enforcement schedule. Some weekends we enforce during the morning hours, others we enforce late afternoons and others during the evenings.

Display of permits

Permits must be displayed in all University parking lots during hours posted at the lot entrance. Failure to display a permit will result in a citation. Improper display will result in one warning and a citation issued for the second violation that permit year.

Why are you enforcing when school is not in session?

We enforce all days except official University holidays unless a special event is taking place requiring us to provide our services.

I park in a surface lot and would like to use a car cover. Is this permitted?

Yes, but your parking permit must be visible to enforcement staff. Options include installing a window in the car cover where the permit is displayed, allowing the car cover to be lifted so that the permit may be viewed, or encasing the permit in plexiglass and locking it to the driver's side of the cover.

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Garage Parking

Do visitors have in and out privileges?

No, the rate is effective for the duration of your stay upon exit.

Is there overnight parking? Can I arrange for overnight parking for one night?

Only authorized permit holders who display their permits can park overnight. No overnight parking without a permit can be authorized.

Why doesn't the garage cashier take a debit card for payment?

Now accepting VISA and MASTERCARD, CAT CARDS AND CASH in our garages.

If vehicles are leaving, why doesn't the full light go off and why can't I come in?

In some cases, the vehicles that are exiting are permit holders. Their spaces remain reserved so it does not affect the count. The full sign will go off when it has acknowledged that 20 vehicles with a visitor status have exited. When the garage is full we cannot allow other visitors in because spaces for permit holders and reservations are reserved. We will suggest the next closest garage or meter parking.

How do I make a reservation?

Have the department you are visiting contact Visitor Programs at (520) 621-3300 or (520) 621-3710.

How can I buy a permit?

Visit PTS at 1117 E. 6th Street, Call (520) 621-PARK, or check our website for more information.

Why is the 10 minute parking so far from the cashier's booth at Main Gate? Whoever designed this garage, the arrangement is very inconvenient.

In most cases, it is more convenient and easier to remember for a person to pay for their parking before returning to their vehicle. The Cashier's booth is centrally located for this purpose.

What kind of changes did you make that is causing all the problems with the RFIDs?

RFID problems are results of our recent software and device upgrades. We are still working out some of the bugs.

Why does a ticket have to be validated at the cashier's booth if the Joint already validates?

The Joint validates that you visited their establishment. Their agreement is that they will pay for your parking in this garage for up to two hours and the customer is responsible for anything beyond the two hours.

Where is the closest motorcycle parking?

Check our Viewing this link requires Adobe Acrobat Viewer. Click here to download this program. motorcycle parking map.

Why don't we validate the parking for visitors who are doing business with PTS?

We do not validate, to stay consistent with other departments on campus such as the Bursar's office, the Admin office, Library, etc.

Why do Marriott Visitors continue to get warnings (citations) when parking overnight?

Because Marriott Visitors are required just as permit holders to purchase a pass and display the permit for overnight parking. Weekend visitors are exempt.

Is the East entrance off of 6th street going to be a through street?

Santa Rita will become a through street upon the completion of the Health Commons Construction Project. The project should be completed by the end of the Summer 2004.

Why can't I pay in advance?

Once your ticket is validated at the cashier booth you have 10 minutes to exit the garage with your ticket.

Why is my parking not validated at the 6th Street Garage when I go to do business inside your office?

To be consistent when one does business throughout the University, we do not validate those doing business with Parking and Transportation Services. Other options for you to consider is taking the free Cat Tran shuttle system. There are two different routes that drop off in very close proximity to the office.

Why do you not have a pay as you exit like every other parking garage in Tucson?

The Central Cashiering option allows us to provide better customer service. We are available to answer many of your questions such as: Where is a particular building? Can you tell me which direction is this particular building? Do you have a map of the campus?

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Visitor Parking

We are a department of the University and would like to pay for our guests parking, how can we do this and what are our options?

How much time do I have to cancel a reservation without being charged?

What should our guest do if the garage has a full sign when they show up?

They will need to intercom the cashier and identify themselves as having a reservation for access. The intercom is located at the entrance gate. They will then have to identify themselves again before exiting for validation.

How much are Validation Coupons and how are they sold?

Validation Coupons are sold by books of 25 only. All Day coupons are $125/book. One coupon is required for exit and are valid for any length of time in one day. Dollar coupons are $21.25/book. These require one coupon for the first 1/2 hr, a second coupon for the second 1/2 hr and one coupon for each additional hour thereafter with a maximum of six (6) coupons (equaling $5.00).
Only Departments and approved Affiliated Agencies can purchase validation coupons. Campus Departments must pay by IBF.

We have VIP Guests coming in and would like spaces reserved in the lot or meters, how can we do this?

We would need to know the number of spaces needed to determine the number of barricades, signs and unit of flagging or meter bags required. Some cases require flyers to be posted on vehicles. "Reserve" permits would need to be displayed on those vehicles utilizing the spaces to avoid citations. Either the department would have to mail them out in advance or hand them out as they arrive.

How do I get a permit to park on Campus?

We are hosting a Summer Program and would like to know the cost of parking and where would they park?

Approved Summer Programs receive a rate of $2/day valid for Zone 1 Lots. The same rate would apply for a visitor disabled permit (with proof). A Letter needs to be sent attention Visitor Programs stating the event, the dates, who the participants are (are they UA Students, teachers, etc) and if department is paying for the parking or are they participants on their own.

I have no place to park because you have reserved my usual parking area for a specific use?

The "Visitors Parking Section" has a responsibility to work with Departments and Programs to help them accommodate the large number of guest that sometimes come on campus to attend their sponsored events. It is not our intent to do this at the detriment of regular season parkers, but sometimes a balancing act is required to accommodate both groups. When this is done, we are always careful to assure that alternate proximity parking is available to those permit holders that we may displace.

I am attending the UApresents Performance and would like to know where I can park?

I am attending Football/Basketball game, where can I park and how much does it cost?

How do I purchase a Season Parking Permit?

There are two departments that sell parking permits. The Wildcat Club provides permits through their Donor Giving Program. If you are a Wildcat Club member or would like to be one, please contact their office. Our office, Parking and Transportation sells season parking permits. These permits are provided on a renewal basis, beginning June 1st and then become available to the general public on August 15, 2004.

I am having an event on the Mall and need access. How can we get in?

Have you filled out a Campus Mall Use Form? If not then you will need to contact Mall Scheduling first, once your event has been approved, provide us with a copy and then we can make all the necessary arrangements. There is a $10 gate fee that needs to be paid, permits to be picked up and forms to sign no later than 12 PM before the event date in order for us to schedule and provide the services. We will need to know the number of vehicles, names of drivers, do they need 15 minutes or 1/2 hr to unload/load and what time would you like the gates opened.

We would like to provide transportation for our event and would like to know how much it would cost to rent a shuttle?

Shuttle service is charged at $40/hour. Stand down time, when the shuttle is idle for more than an hour, is $20/hour. There is a three-hour minimum if a driver is called in for service other than his regular scheduled shift.

We have scheduled a field trip to the University and need to know where can we park our bus?

What is the date, the times the bus will be on campus, how many and what is worded on the side of the bus. The bus will park on National Championship Dr on the west side of the street facing Sixth St at the no parking side. The other side of the streets is metered parking, if the bus parks at meters they will have to feed them. If you like, I can fax you a Bus Parking Map.

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